CANCELLATIONS
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that have been processed and/or fulfilled will be rejected.

If you receive an item you are not completely satisfied with, please email us [email protected] any time day or night. Our customer service team is happy to help answer any questions.

REPLACEMENT ORDERS
Items purchased on roserine.com custom made and printed just for you. We cannot offer returns unless the items fall into one of the following categories:

  1. You receive an incorrect item
  2. Your order contains damaged product(s)
  3. Your order has a printing mistake

You can contact us at [email protected] to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.

SHIPPING
We are offering excellent shipping service to make all your shopping experiences on roserine.com more enjoyable!

All our products are created on demand. This means once you order a product the printing process starts. We use the best printers in the biz to ensure a great end product. We produce and ship all orders within 72 hours (excluding, weekends and public holidays).

SHIPPING TIMES AND SERVICE:
We provide shipping worldwide. We use Royal Mail as our general weight shipping partner. Although not all shipping methods are available for all locations, we will choose the fastest delivery method for your country and definitely trackable for safety purposes. All international orders are shipped using a tracked service.

ORDER FULFILLMENT
Every orders are made-to-order and will be prepared and packed within 3 business days or shorter. The estimated delivery time may vary, typically between 1 to 3 business days. After every fulfillment, we will send out shipping notification and tracking updates to make sure you receive updates along the way.

WHEN WILL YOUR ORDER BE SENT?
Orders leave our warehouse within 1-2 business days. Business days are Monday-Friday, excluding public holidays

How long shipping takes really depends on where you are from.

Orders into the UK are sent next day RM24, EU orders are sent tracked and generally take 3-6 days. USA/ROW orders typically take 6-10 days to arrive (local courier dependant). As you would expect when an order leaves us we are at the mercy of the postal system and they can affect the delivery speed, but as all our items are sent tracked you will be able to follow where they are and when they should arrive. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.

We are doing our best to ensure that your orders will reach you in time as much as possible, so do bear with us!